Report
Your employee, manager or supervisor reports the incident through your dedicated Incident Support line.
24/7 Incident Reporting and Escalation Support
When an incident occurs, your people need a clear way to report it and your organization needs the right information quickly.
Incident Support Services provides your employees, managers and supervisors with a dedicated 24/7 phone line for reporting incidents. Our specialists capture the required information, document the incident and escalate it according to your agreed protocols.
Available through our global Assistance Centers, the service gives your organization a consistent reporting and escalation process across locations and time zones.
How it works
How Incident Support Services Works
From first report to documented escalation, Incident Support Services help your organization capture the right information, notify the right people and maintain a consistent reporting process.
Capture
A specialist gathers the essential details using questions tailored to the incident and your requirements.
Escalate
The incident is documented and the right internal stakeholders are notified according to your protocols.
Respond
Your crisis team responds, with International SOS medical or security support activated when needed.
Review
Reports are provided in your preferred format, with protocols reviewed as your needs evolve.
Incident types
What Types of Incidents Can Be Reported?
Incident Support Services can be configured to receive and escalate reports across a wide range of incident types, including:
Employee Health & Safety
Workplace accidents, injuries and employee health concerns.
Industrial & Operational
Facilities, equipment, manufacturing and supply chain incidents.
Natural Disasters
Severe weather, earthquakes, flooding, wildfires and other natural hazards.
Security Incidents
Violence, civil unrest, criminal activity and threats.
Cyber & Information Systems
Data breaches, system disruption and information security concerns.
Reputational Incidents
Events or allegations requiring rapid escalation to internal stakeholders.
Benefits to Your Organization
Incident Support Services in Action
Chemical Spillage into a River Next to Your Factory
Industrial accidents are among potential crisis scenarios for many industries. Learn how the Incident Escalation Team assisted one of our clients in activating escalation and crisis management plans and minimising consequences.
AssistanceBusiness ContinuityCrisis ManagementPublic HealthData Breach Reported on Social Media
Learn how our Incident Escalation line experts handled a potential exposure of one of our client’s sensitive data on social media.
Business ContinuityCrisis ManagementRiskSecurityShooting at a Client Premises in Arizona, US
|Arizona, United StatesLearn how our Incident Escalation team supported a client during an active shooter incident.
AssistanceRiskSafetySecurity