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Assistance & Evacuations

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Immediate, Expert Help When Your People Need It Most

Emergencies don’t wait. Neither do we. Whether it’s a medical evacuation, a security crisis, or a mental health emergency, our global teams respond 24/7, ensuring your workforce is never alone in a crisis.

  • 28 Assistance Centers operating 24/7
  • 89,000+ vetted providers
  • 1,700+ evacuations every year
  • 3M+ assistance calls
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Integrated Emergency Support for Global Workforces

  • female mental health consultant and assistant

    Emotional Support & Mental Health

    Mental health matters, especially in high-stress environments. Our mental wellbeing professionals offer 24/7 support, preventive wellbeing programs, and compassionate care tailored to global teams navigating uncertainty.

  • assistance center employees supporting 24/7

    Global Response Network

    With 27 multilingual Assistance Centers and 85,000+ vetted providers, our global network is ready to respond. Aviation, medical, and security assets are on standby to deploy wherever your teams need them most.

Why Organizations Rely on Us

We support over eight million individuals across our 9,000 client organizations and serve 82% of the Fortune Global 100 and 66% of the Fortune Global 500 companies.

  • Speed

    Evacuations are coordinated within hours, not days. Our global response teams act immediately to protect your people when every second matters.

  • Expertise

    Our crisis response is powered by medical professionals and security specialists working in tandem. From stabilizing critical cases to extracting teams from volatile environments, we deliver expert-led support with precision and care.

  • Peace of Mind

    Your people are never alone. We provide 24/7 multilingual support and real-time coordination, so you can focus on business continuity while we safeguard your teams.

How Our Assistance Process Works

Every call to one of our 28 Assistance Centers activates a proven response protocol, coordinated end-to-end by our Assistance teams and on-the-ground experts.


Return on Investment: New Research Findings

  • 95%

    of risk management specialists say International SOS improves crisis response effectiveness

  • 2.53

    Average ROI for every $1 invested in prevention

  • 37%

    Average savings in US medical cases through global network efficiencies

When Every Minute Counts: Real Situations We Manage

From domestic incidents to international crises, our 5,400 medical and security in country experts coordinate fast, expert response, protecting employees wherever they work or travel. Here are some of the moments when organizations rely on us.

  • Protests erupt unexpectedly in a capital city. Our security specialists verify the threat, activate an Incident Management Team, and arrange secure ground transport to relocate employees to a safe zone within hours.

    When Civil Unrest Threatens Employee Safety

    Protests erupt unexpectedly in a capital city. Our security specialists verify the threat, activate an Incident Management Team, and arrange secure ground transport to relocate employees to a safe zone within hours.
  • An employee experiences a cardiac emergency while traveling for work. Our medical experts provide immediate guidance to stabilize the patient, coordinate hospital admission and payment, and arrange a medical evacuation home for continued care.

    When a Medical Emergency Strikes Overseas

    An employee experiences a cardiac emergency while traveling for work. Our medical experts provide immediate guidance to stabilize the patient, coordinate hospital admission and payment, and arrange a medical evacuation home for continued care.

  • an employee with high level of stress sitting by the window thinking

    When a Traumatic Incident Impacts Mental Wellbeing

    After witnessing a workplace accident, several employees experience acute stress reactions. Our counselors provide psychological first aid and schedule follow-up sessions to support recovery and resilience.
  • Logistics experts sourcing and delivering medical treatment safely within 24 hours.

    When Critical Medication is Unavailable Locally

    A field engineer requires specialist medication unavailable locally. Our logistics experts source the treatment and deliver it safely within 24 hours, ensuring compliance with local regulations and temperature control standards.
  • Severe flooding damages local infrastructure and strands employees.

    When Extreme Weather Disrupts Operations

    Severe flooding damages local infrastructure and strands employees. Our teams track personnel, arrange temporary accommodation, and coordinate safe movement out of affected areas.
  • Medical experts provide treatment guidance and oversee a safe, phased return-to-office plan.

    When a Norovirus Outbreak Sickens Employees

    An outbreak impacts headquarters staff. The health and safety team activates the Incident Management Plan, works with local authorities, and guides a safe, phased return to office.

When a crisis happens, every minute matters. Talk to our experts to build your organization’s response plan.

Get in Touch

REAL STORIES FROM THE FIELD

FREQUENTLY ASKED QUESTIONS

We provide rapid, coordinated evacuation support for employees facing medical or security threats, whether traveling internationally or working at domestic sites. Services include medical transport, secure relocation, and on the ground crisis response.
Our teams offer access to medical professionals, referrals to vetted clinics, and coordination of emergency care or repatriation. We ensure employees receive expert medical support wherever they are at home, in the office, or abroad.
We deploy Incident Management Teams for rapid response to security threats, provide secure transport, relocation planning, and real time intelligence. Our specialists protect employees during civil unrest, natural disasters, or targeted threats, both domestically and internationally.
Depending on the situation and location, we can initiate evacuation or emergency response within hours. Our multilingual Assistance Centers operate 24/7 to coordinate logistics, medical care, and secure transport.
Travel insurance offers financial reimbursement, while our crisis response services deliver real time, expert led support during medical, security, or mental health emergencies at home or abroad.
Yes. Our mental wellbeing professionals offer 24/7 support, counseling, and follow up care for employees affected by traumatic incidents, stress reactions, or crises whether these occur in the office or while traveling.
We help organizations build resilience through risk assessments, emergency preparedness planning, destination briefings, and compliance with Duty of Care obligations including ISO 31030.
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