In response to the rapid advancement and increased prevalence of Generative AI technologies since late 2022, International SOS began its journey to govern and subsequently harness AI across the organisation. We are taking proactive steps to ensure that these technologies continue to be used responsibly, supporting the services we provide to our clients.
Our strategic approach to leveraging AI spans across three priority pillars:
- SERVICE QUALITY: To further improve the quality of the services we provide to clients and compliance to standards, rules and regulations
- PRODUCTIVITY: To invest in our people to develop their skills and productivity
- INNOVATION: To innovate with new products
At International SOS, Responsible AI means using technology to reflect our core values. Our approach ensures AI enhances - not replaces - human expertise and always upholds privacy, fairness, and transparency. We proactively manage risk, maintain transparency, and foster trust in all AI-powered services.
Responsible AI at International SOS ensures that all uses of AI:
- EMPOWER PEOPLE: AI complements the expertise and efficiency of our colleagues.
- ENHANCE TRUST: Transparency and accountability are at the heart of every AI application.
- RESPECT RIGHTS: Privacy, data ownership, and fairness are key considerations in the selection and design of all AI-powered applications
- DRIVE POSITIVE IMPACT: AI expands our global capabilities while respecting human and cultural nuances.