Client Story
The Comfort of Clarity: Providing Trusted Travel Intelligence to Finastra
Updated
When your workforce travels across regions, time zones, and unpredictable environments, the ability to protect them isn’t optional; it’s essential. At Finastra, global mobility and business travel are the backbone of operations, and ensuring every traveler stays informed, supported, and safe is a daily priority.
For Mauro Ruggiero, Director of Global Travel Management and Real Estate at Finastra, International SOS has become more than a service, it’s an extension of his team, a central source of truth, and a critical part of how the organisation protects its people every day.
Navigating a Growing Landscape of Global Travel Risks
Managing the movement of employees around the world comes with operational pressures that evolve by the hour, transport strikes, natural disasters, political unrest, health threats, and unexpected disruptions.
Mauro explains that the challenge isn't just about reacting to emergencies; it’s about staying ahead of emerging risks:
“When we see an alert about an upcoming tube strike, a hurricane, or any civil unrest, it helps us make sure our travelers are cancelling trips, amending journeys, or at least staying aware.”
— Mauro Ruggiero, Director of Global Travel Management and Real Estate at Finastra
Without a reliable flow of accurate, real‑time information, those decisions would rely on guesswork. But for Finastra, clarity comes through the multiple channels that International SOS provides: the Assistance App, global Assistance Centre numbers, and an online portal that centralizes every alert, update, and advisory relevant to their travelers.
Reliable Intelligence Amid Global Uncertainty
What Mauro values most is how International SOS consolidates everything into one credible, neutral, fact‑based ecosystem, a resource that cuts through noise and removes emotional interpretation:
“It’s black and white and tells you what the reality is. It doesn’t mix in feelings. It’s just a tool that has made my job easier and, by default, made my travelers a lot safer.”
— Mauro Ruggiero, Director of Global Travel Management and Real Estate at Finastra
This single point of knowledge means Finastra always knows what is happening, where, and how it affects their people. From upcoming transportation disruptions to severe weather or security developments, they have immediate insights guiding every travel decision. And critically, Mauro explains that International SOS acts as a first point of contact, not only for the travel team, but often for employees when in need of support, clarity, or reassurance.
Support That Extends Beyond the Travel Team
Finastra’s employees aren’t the only ones who draw comfort from this partnership. Families, too, feel reassured knowing their loved ones have expert, 24/7 assistance available on the ground, wherever they are in the world.
“The fact that it’s there provides comfort not only to the company, but to the family of the employee.”
— Mauro Ruggiero, Director of Global Travel Management and Real Estate at Finastra
This level of visibility and reassurance helps broaden Finastra’s Duty of Care strategy across regions, divisions, and business units, ensuring that safety isn’t just a compliance checkbox, but a lived part of the company’s culture.
Staying Vigilant, Prepared, and Ahead of Global Threats
The greatest value International SOS delivers, says Mauro, is the ability to stay proactive instead of reactive:
“It helps you be vigilant on what’s coming and there’s really no price tag to that.”
— Mauro Ruggiero, Director of Global Travel Management and Real Estate at Finastra
- Safer journeys, backed by real‑time risk monitoring
- Faster decision‑making, supported by verified, unbiased intelligence
- Confident travelers who know help is always within reach
- A stronger Duty of Care, that extends from the organisation to families
What was once a complex, time‑consuming responsibility has become a streamlined, integrated, and reliable process that empowers Mauro’s team to focus on strategy, not firefighting.
The Impact: Safer Employees, Stronger Operations, and a More Resilient Finastra
With International SOS embedded into the fabric of its travel programme, Finastra now benefits from:
- Multi‑channel access for travelers worldwide
- Clear, accurate reporting on global events
- A central hub of trusted intelligence
- Faster responses to emerging disruptions
- Increased traveler confidence and wellbeing
Together, these capabilities allow Finastra to operate globally with greater certainty, agility, and trust.
Because in a world where unexpected things can happen at any moment, having the right partner watching the horizon makes all the difference.