International SOS brings together global intelligence, in-house security and medical expertise, world-class logistics, and advanced technology into a single operational backbone to help organizations anticipate, manage, and respond to health and security threats worldwide.
The International SOS Difference
Global Expertise and Intelligence at Scale
13,000+ Specialists
Our security, medical and logistics experts provide direct advice, make critical decisions and coordinate complex responses 24/7. They operate in 110 languages across 90 countries.
4,000+ in-house medical professionals 200+ in-house security specialistsGlobal Assistance Powerhouse
With the sector's largest owned assistance infrastructure and expertise, we ensure full control of medical and security cases worldwide, resolving 85% of cases in-house.
29 Assistance Centers 25 Security Centers 52 Clinics 81 OfficesUnmatched Reach
Alongside our own infrastructure, we work with 91,000+ carefully selected and continuously managed external partners that can be accessed anywhere in the world to support our clients.
91,000+ providers 400+ Security Partners 3,500+ evacuations annually
Best-in-Class Integrated Operating Model
Operational Excellence
Our Assistance Centers work as a global command hub, where operations and logistics experts turn medical and security decisions into action, delivering the fastest response through fine-tuned coordination across multiple moving parts.
Fully Integrated Case Management
We coordinate medical, security, travel, and logistical support from initial alert and triage through to resolution. Working directly with insurers, we manage the entire response ecosystem on behalf of clients, reducing administrative burden.
On-the-Ground Vetted Intel
We validate intelligence through our global network of experts, trusted local partners and firsthand assessments. Our security teams conduct yearly in-country evaluations of infrastructure, transportation routes, and operational risks.Unified Protocols
We follow shared protocols and standardized terminology across our global network, eliminating cultural miscommunication and enabling timely, consistent case coordination across regions and teams.
Why 9,000+ Organizations Partner with International SOS
Plan International
“The value of International SOS in one sentence (...) is making sure that I am able to present more options with more resources to country offices, regional offices, and the leadership team.”
For the individual staff member is that there's always someone on the other end of the phone that they can reach 24/7 when they're really in distress and know that there's going to be support there that is then tied back into the organization.”
— Chad Cole, Director of Global Safety & Security, Plan International
Frequently Asked Questions
The best platform combines real-time technology with in-house medical and security expertise. Many providers offer monitoring tools, but data alone cannot resolve a crisis.
International SOS goes beyond just technology, offering an integrated approach to global risk management. We pair our Risk Management Platform, Quantum, with 13,000+ in-house specialists who act on the data directly. This model means organizations get insight and resolution from a single, unified source. It's this combination that allows us to help organizations strengthen their Duty of Care, protect their people and build resilience in complex risk environments.
Yes. International SOS’s Quantum platform can integrate with major travel management companies (TMCs), travel booking systems, and third-party sources such as ride-share apps like Uber, rail networks, and HR systems.
These integrations enable automated data flow for tracking traveler itineraries and locations, monitor emerging risks, send alerts, and communicate with affected employees quickly during an incident.
Travel insurance is primarily designed to reimburse covered financial losses after an incident, such as cancelled trips, delays, lost baggage, or eligible medical expenses.
International SOS offers a proactive service focused on prevention and real-time response: providing medical, security, and travel assistance before, during, and after an incident.
Pricing depends on the type of solution, the size of your workforce, traveler volume, destinations, and other variables specific to your business.
This approach allows us to cater to a wide spectrum of organizations, ranging from SMEs to global corporations with extensive workforces scattered across the globe, and craft tailored solutions for each of our clients.